Changing customer's deposit addresses is way too important to hide in a news feed. You should have actively informed each user that the address has changed.
We didn't conseal anything, all the news are posted to be freely accessible, all customers were publicly informed.
We are unable to circulate notifications via e-mail, we are handling more than 100 coins, we have hundreds of thousands of customers. If we send all our news to all our customers, our mail servers would be overloaded and blocked in no time, and nobody would receive any newsletters from us at all.
You accepted an obligation to follow the news when you registerted at our Service. If you disagreed, you should never use our service.
All cryptocurrency transactions are irreversible and anonymous, - not only at our Exchange, but all over the world in general. The holder of cryptocurrency, above all, must be concerned about the safety of his assets and follow the news, because, in case of a mistake, the funds would be irrevocably lost . You have ignored the clause of the User agreement, stating that the customers of the Exchange are obliged to follow the news themselves.
We posted a warning about the forthcoming change of addresses twice, and then kept supporting the old addresses for a whole month afterwards. The funds have been lost through your negligence only.