hitbtc is a very shady exchange and there are a lot of scam accusations:

Hitbtc scammed me +100K and have disable my account!!

I suggest you put a NOTE on the OP for people to take care when dealing with HitBtc, another suggestion is put another NOTE warning people that before making deposits in any exchange first they should read your TOS and then they should verify your account and only after verifying account must make deposits