Here is my ID related to my faulty D9: D9INNO2018041947
I want to tell you that I find this situation unacceptable. It's been 10 days since I received a defective product. This will probably prevent me from reaching the ROI. It took me about 2 days to send the defective product from Canada to China with DHL. And this, at my expense. You do not even have 10 minutes to devote myself to organize the return ??