Opening multiple tickets to support won't speed up the process. Support doing their best, like on any site they do not have that much permissions and access to site, case seems specific and obviously require devs assistance.
The new update with ETH probably messed the site.
I also have balance from affiliate commission which cannot be withdrawn at this moment because of the last update, told me that they are aware and working on fix.
Never have any problems with owners and I was successfully paid before from PPP campaigns and the referrals I redirected to their sites, I'm sure they will fix it and we will continue to have good relations in the future.