I've been waiting since 14 November for my USD wire transfer.. logged a request 5 days ago and other than the "You have one hour to respond before we close your ticket" I haven't heard anything from them. This has cost me an enormous amount of money and I have lost all faith in this exchange. So incredibly disappointing since I recommended to other people they should use btc-e. The best I can do in the meanwhile is warn people and tell them about my bad experience and hopefully convince them to use another exchange.