Hello everybody,
I have some tokens that only listed on YoBit (I only use Binance and Bittrex as the main exchanges). I created an account at YoBit, deposited and then sold the token for some Bitcoin... then I withdraw my money to other wallet.
Problem is that I withdrawn last week, YoBit said that withdrawn completed. But until now I have not received my money.
I track the transaction ID YoBit provided but it shows "NOT FOUND" - it means YoBit has not yet sent out the money.
I am trying to reach YoBit team for help but I dont know how?
- Sent PM and support ticket since May 12 => No response
- Tried contact them via Twitter: No response
- They dont have telegram
- They dont have an official support email.
Any one please give me some advice?
Thanks
It could be possible that yobit has signed off the transaction from their end, but has not yet broadcast it for a certain reason. If that's the case, the same txid will be valid as soon as the transaction is broadcasted to the network.
Unfortunately though, that's the main issue with yobit. Customer support is atrocious. And the only way that you can reach them is by their ticket system, which clearly isn't functional whatsoever.
I have not heard of a single case in which the support staff were able to respond to a ticket in a reasonable amount of time, which is why I advise people not to use it at all. You should regularly create new tickets to remind them of the issue, until they actually go and do something about it.