Give it a little more time, your transaction will either complete, or you'll get a response to your problem ticket and it'll get handled. Like any gold rush, these guys probably weren't expecting the support/transaction demand, late to the game or not.
BTC
Thanks, I'm hoping this is the case. I was just hoping that someone might know what the 'Success' status actually means as I'm not sure if it means the transfer has been initiated or if it is supposed to mean the transfer has been carried out as this doesn't appear to be the case. As you say though I'm sure my support ticket will be dealt with eventually, I'm just trying to see what I can find out in the mean time ^^;