Well looks like they are lurking
Speed up announced
Nov. 28, 2013, 5 p.m. - Speed up Customer Service! - Click to Read
We have just sped up our verification process and re-assigned workload to 6 full time people. Please be patient as over today and tomorrow there will be mass phone verifications conducted as well as ticket responses in the order in which they were received, we are starting our efforts on Nov 18th and project to be caught up by next week. We are devoting our full human resources to make this happen with the addition of 3 more part-time people to make a total of 9 staff working solely on tickets and customer service!
That and a whole message on zero fees which would not be processed because they would be below dust but they caught that one quickly
Just teasing
Speed up announced
Nov. 28, 2013, 5 p.m. - Speed up Customer Service! - Click to Read
We have just sped up our verification process and re-assigned workload to 6 full time people. Please be patient as over today and tomorrow there will be mass phone verifications conducted as well as ticket responses in the order in which they were received, we are starting our efforts on Nov 18th and project to be caught up by next week. We are devoting our full human resources to make this happen with the addition of 3 more part-time people to make a total of 9 staff working solely on tickets and customer service!
That and a whole message on zero fees which would not be processed because they would be below dust but they caught that one quickly
Just teasing
customer service
even worse nobody answers any phone calls 
They have long way to go before they understand what customer service means!!!!