I sent an email to support but nothing happened

here is the copy
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I have sent 868 CNC to my bter account  months ago. Since , coin has some problem in the past , it didnt show up. But I can see it now at block explorer http://coinplorer.com/CNC/Transactions/1852af557be0a2e1bcc3c85b936d1d17a6b74bd04155b5c580f58e14b3008305 . But still it doesnt seem at my account . Please sync my CNC deposit and add it to my account.

My deposit address: CGi3GXL2N3R7qAptksvfwSicm2SBB7avdc