Hacking coinpayments Wallet is no easy job ..
I think this is something grave since coinpayments is more or less Preety secure ... But day to day we are hearing news like these and the biggest companies are getting robbed thus I think the hackers might have something new that we know nothing about.
If this is the case, there would be news all over the internet because a security vulnerability that lets a hacker bypass 2FA can be used not just on Coinpayments.I think this is something grave since coinpayments is more or less Preety secure ... But day to day we are hearing news like these and the biggest companies are getting robbed thus I think the hackers might have something new that we know nothing about.
This is more like an inside job, I would suggest for OP to move his coins and to not use Coinpayments anymore.
I take it that OP are selling items and using CoinPayments as his Processors, correct?
It'd be better to start using Open Source Payment Gateway, setting it up for the first time takes time and effort, but it is highly customizable and secure as the codes are being maintained by the community
The fact that CoinPayments responded on this thread is a really good sign. Do contact support and PM your support ticket, like they asked. I hope you get this resolved promptly. And then be sure to take all reasonable security precautions for your account.
It's a brand new account, I doubt its the real Coinpayments account, it is easy to impersonate someone over the internet 