I've been a verified CaVirtex customer for months and been buying and selling small amounts here and there. I've deposited through Vogogo and withdrew funds to my bank accounts multiple times without problem, until now..
After getting all these positive sentiments around bitcoin and having news coverage every where, I decided to purchase more Bitcoins on Cavirtex. So I made a $9000 Vogogo deposit on Nov 21st (priced around $700 ish) hoping to buy immediately. Then on Nov 23rd it looks like an automated email was sent to me saying my they got my deposit of $9000 but it's now pending. They said my verification of using my mobile phone bill is no longer valid and I need to reverify my account with:
1. Tax bill (recent within 12 months)
2. Electricity, gas, water, LANDLINE phone, TV or Internet (recent within 3 months) or house insurance certificate (for the current period). This address must match the address on the provincial issued photo ID.
Since I live at home with my parents, I don't have anything under No.2 so I took a photo of my Canadian Revenue Agency's Notice of Assessment (What I think they mean by Tax Bill?) and sent it to them immediately asking if it is what they are looking for. Along with my linkedin profile and personal website showing that I'm not trying to fraud them, but just want to buy some bitcoins immediately.
I patiently waited a few days but no response whats so ever. My $9000 is no where to be seen, bitcoin prices had gained 30% and I've been loosing out on the price gain because they are holding my funds. I sent another email following up but no respnose, and opened a ticket asking for a follow up, but no response either. I tried calling their 1888 number, it used to just go straight to "sorry no one is available, call back later" to a "you have 5 people in front of you, hold on to get helped" just to reach a recorded message after 15 minutes of waiting by their CEO that I should leave a voice mail, and they will listen to it on the same business day. So I left a voice mail but no response whats so ever again.
This experience is really upsetting as I've always heard good things about CaVirtex. I was thinking about flying to Calgary to visit their office to work this out but just to realize they have no address on their website (i'm in Vancouver).