Yeah...but I think this is beyond just "some issues", if after a couple of days they got their act together I'd understand, but this is WEEKS now.

The thing that really irked me was that message from their CEO on their voicemail, with such an arrogant and confrontational tone, that is basically saying the reason they are having so many issues is because people aren't providing the right documentation etc.  I don't think a CEO should ever blame their problems on his customers. A simple, "please provide us with the documentation as per page X of the website" would suffice. 

The problem according to the person I spoke with on the phone is that they have people on holidays slowing them down. 

Anyway, since this is a Cavirtex thread, hopefully someone is reading this and fixes their issues.  Based in the fees we pay I'd expect more.