They have been holding my BTC hostage for a full two weeks now.  Almost a full week after I opened a support ticket they said they would get around to getting my BTC back for me in a week or two and then they closed my support ticket.  I have some hope I will get it back without having to get one of my lawyer friends to start writing letters but these guys are just terrible.  They really need to let everyone get their funds out and then close up shop and go away.