Yes I sent the correct details. I have the proof and swift copy of the transfer from my bank. They are ignoring me and trying to steal my money period.
resolved?
Nope, absolutely no answer still. Posted yet another ticket this week in both Russian and English. The ticket was closed this morning.
They now have a message on their site saying that all International Transfers in USD will be rejected, if the funds are sent by USD then there will be a mediating bank in the US forwarding the funds.
I'm gonna call my bank again today, see what the situation is and how I go about getting my 10 grand back, I don't even care about the 70 grand loss in profits that the exchange has caused me (I sent my money on the 15th of October) I just want my money back. I'm based in the UK.
Might be that I have to get a lawyer to send a letter to MAYZUS (the UK company)
I'll keep everyone posted.