So what was this resolution process? All we know is that Neo & Bee are involved in this mess somehow now.
This is pretty piss poor management of the issue. I know that my outlook of Neo & Bee has dropped significantly as a result of this.
I really don't understand this mindset. We have a shitty situation and now have an established company stepping in to try and help resolve the issues. I've asked this before of people voicing similar opinions, but what more do you want? The fact of the matter is, people aren't able to get their coins at the moment. No amount of yelling and stomping your feet is going to change that. But then when it's stated that instead of one person (Ukyo) trying to solve the problem, we get an additional company to help as well, this is somehow seen as a negative?
If Neo & Bee somehow manage to lose more coins as a result of stepping in, then you'd have a case. But in literally any other scenario, their assistance isn't hurting anyone. Quite the opposite in fact.