I too am trying to get help with an unfunded order.
My order# 21980 dated 11/13 @ 2:14pm, SAYS it was processed, but the bitcoins never arrived.
I've opened a support ticket, sent e-mails, left voicemail messages....but have yet to get a response.

Ascension, please send my bitcoins or refund my money. 

I've done a blockchain search, so I know they were never sent to my wallet.

I would prefer not to get in a big and drawn out fiasco.  If I can get my money, I will quit bugging you.  If you ever get your issues resolved, then I will probably use your service again.  Until this order, every other time I used btcQuick, I received my bitcoins quickly and I was very satisfied (in fact, I actually recommended you to a couple of friends).

Please let me know what I can do to get this resolved.

Also, please let me know if you don't plan to do ANYTHING (i.e. you're closing down). 

Thanks and I wish you luck.  Like I said, I was very satisfied until now.  It's a shame.  I hope you can get things turned around.

Eric