3 weeks later, they rejected my paperwork AGAIN, with zero explanation, suggesting that I submit (among other things) my tax return information (which is what I already submitted).
What a bunch of fucking clowns.

They did this to me as well. My account was just verified today and I deposited BTC in there on August. I'm looking for a buyer before I move my money but I will post here if it all goes well. Don't submit to many forms or you'll have to send a notarized letter to Japan, they made me do that but I managed to get my account verified by talking to the AML team via Email.