I'm very glad that there are such responsive administrators who will answer any your question and solve any your problem! This is a big plus for the project, and it's also a huge benefit to attract investors and new users to participate in the ICO.
Right, this will be their advantage to some other projects, their being active and responsive to all concerns will make their project more popular and will attract many investors.
It's now hard to find an ICO that has a good team handling the thread. That's why Asterisma is one of my top choices when it comes to unique ICOs in the marketplace.