Here's what I see.

She relies on the magic software included on that CD to help "configure" her internet settings to automatically associate her computer's WiFi connection to her router.

What she doesn't realize (and is probably too computer-illiterate to realize) is that she just needs to click on the WiFi bars at the top, select her SSID and type in the fucking password. This is a problem that could have been solved in less than 10 minutes by calling a tech-savvy relative or mother fucking tech support.

As for the rest of it: Some college sites' student resources are anal about using IE, but Firefox is becoming far more accepted. And OpenOffice and Office are practically the same thing.