Post
Topic
Board Exchanges
Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
by
venom
on 04/12/2013, 15:29:22 UTC
Hello everyone,

I am posting this first and foremost to see if I can obtain any information that would be helpful in rescuing my money which is being held hostage by Bitstamp, and secondly as a WARNING to anyone else who has money in Bitstamp or is thinking about using them.

Briefly, to not make this too long : I have a verified account, been verified for a few months.  I did 2 withdrawals successfully in the past, both for low 5-figure amounts (USD).  Last week, I requested a 6-figure (USD) withdrawal, and it got stuck in processing.  I sent them support tickets, and finally they answered.. saying they needed additional KYC information.  Bear in mind that they already have all the KYC stuff that I did months ago, so these questions were completely separate and additional to anything that is their standard procedure mentioned on their site.. as I said, my account was already verified. 
So they sent me a bunch of questions in order to satisfy them.  So far, that didn't fix the problem - they are still holding the money hostage, they didn't reply to my reply.

If ANYONE - and I'm very serious - has any information about where these people are physically (all I've heard is Slovenia), PLEASE contact me, preferrably by private message because I want to give Bitstamp.net the benefit of the doubt, and if they are indeed legit I wouldn't want their private information leaked onto the Internet.  I am already in Europe as I write this and I will get to the bottom of this, no matter what it takes.  Anyone - the CEO, or other staff working there.. any information, names, phone numbers, addresses, friends, associates, which restaurant they eat at, any piece of information possible.  I won't let these people get away with my money, so long as I am alive.

I used to use MtGox.. and I stopped using them for the same reason everyone else did, because you can't get your money out.  Now I regret that decision. 

I sincerely hope that there is just some big misunderstanding here, and if anyone from the Bitstamp.net staff sees this message, I implore you to send me a private message, or at least address your customers as soon as possible.