I transferered BANCA tokens to HITBTC to sell, got around 7 ether out of it. Then tried to withdraw which didn't work. Created ticket and they asked for KYC/AML. Provided all documents but they keep coming back with this message
"Could you please describe all process of receiving BANCA funds? We kindly ask you to provide us with full-display screenshots of each step of your report."
What the hell does that mean? Process of receiving BANCA funds?
It's routine for them to ask you for the specific sources of your funds on HitBTC.
If you did a search, you would have found hundreds of other cases pretty much the same as yours. They keep on asking questions about the origins of your funds, your verification documents, all sorts of stuff. Sometimes even if you make yourself clear, they make you resubmit your account.
So if you're looking to use HitBTC, be prepared for these types of interrogations. It's a crazy process to go through, and a reason why I would never use HitBTC myself.