It's a disgrace and is damaging alts in a very big way.
It's a 2 man band and we think they can support the incoming tidal wave to crypto??
Where is their DC and why are they ordering in servers themselves?? that is complete madness. Get in softlayer dc and make them do this.
it is a disgrace, saving money where they shouldn't (or is it profit above all? there are things you should never skimp on. or is your exit strategy when it all goes south run away and let the site collapse?)
outsource the hardware and use quality cloud services with proper scaling, ddos protection, load balancing, etc. obviously you can't handle it, leave this stuff to professionals and do customer support instead.