Im still using HitBTC even there are lots (and lots) of complaints already but hey I know the risks. I have some coins currently playing there and never experienced any major problems in my years of using them. But take note for newbies out there that don't take this as assurance that HitBTC is still a good exchange. With lots of complaints already as everyone mentioned, it's obvious that as a new user, don't consider using this exchange unless people know the risks.

Not with the response support, not with the delays of deposits and withdrawals, but my concern here is same as yours. They really have a high charge of fees in terms of commission. Most of my new coins added to my portfolio are only available at HitBTC (aside from dex) so no choice but to deal with them. Just don't ever attempt to withdraw altcoins there to save fees unless it's fine for a trader.