Recently, we started to receive claims because of the long-time credit of funds transferred by SEPA / WireTransfer. The main problem is that some of our clients have a negligent attitude to the control of the field Details of Payment. As the result it takes an additional time to find your money. Please, make sure, that the information Details of Payment is always present in the document of transfer, do not shorten it, don not use your account username.
I believe I have filled in everything correctly when I made the payment because I copy/pasted everything from the wire transfer information. I've been waiting since 14 November for my deposit... support has not responded once and I keep on having to reply to keep the ticket open.
Please get them to have a look at ticket #TKZ-341-25068