here we are again! they are just apologizing again for taking my money! A sorry for 5000 US$ - isn't it a really overpriced service? I provided a swift-receipt from my bank, proving the fact, that the transfer was made on their account. But CEX.IO answered that they didn't get any money and just closed my ticket like the problem is solved!
We are sorry that about delay with your deposit, but please understand that we are doing our best to help you.
We kindly ask you to refer to a conversation between you and our Financial department. We have informed you about the status of your case and about actions that you may take, to speed up the process. We can assure you that we will provide you with an update as soon as it's available.