it is a matter of principle
Let's dig this one a little further, what's the principle at hand exactly?
That you should get a free, unlimited and unexpiring deposit insurance?
Such a thing does not exist. Even so we committed to guarantee payment of all valid claims up to 50 BTC regardless of the amount left after the theft.
I don't like your tone at all, if this is your idea of good and proper business relations you will not be in business for long.
Please confirm that you will not be making good on my friends and family few missing btc ... then we can go from there.
You should be very careful how you proceed from here. A wise man once said to me that you should treat every customer with the respect as if they can do physical, financial or emotional harm to you because you never know which one actually will ...