Jan 15th 2018 instigated withdrawal from coss.io for BPL

https://imgur.com/a/wpPK1

and has been stuck ever since.

I've tried telegram

I've tried their so-called freshdesk support

https://imgur.com/a/6YwMoTH

All to no avail.

Not holding my breath on recovering said coins, but an FYI to the rest of you to use extreme caution when doing business with coss.