Bullshit. The "backlog of emails" is not an excuse when my emails to them are market "urgent" and refer to BTC missing due to a crash in their software (same as Dmitri). They never respond, and have zero support.  Do not use this site until they resolve these issues.

Cryptsy, btw, is a bit lagged on processing transactions (which is something that is understandable due to rapid growth) but has excellent support.