I transferred USD via wire transfer from the UK on 27th Nov, 9 days ago (10 days in about 6hrs) and have sent in proof of payment. I've heard nothing from BTC-E support and sent them a message on Skype and still have heard nothing. I have sent USD like this twice before and it was slow - 5 days and 7 days - but 10 days is taking the Michael.

I have read about all of the problems they have been having recently and am now getting worried. Some people report 3+ weeks of no contact with BTC-E after sending a USD transfer.

With the amount of money they are currently making, how hard can it be to hire a few more support agents to deal with requests?