I also had that issue last night. When I logged in the bot was set to inactive...i enabled it, hit save. Few hours later inactive again. Turned it back on and it has been active since.
I realize this is supposed to be hands free but what if we don't notice this. Would it switch back on automatically?
This is what happen to me as well, I went to check the robot and it was inactive. No manual interaction from my side. It was just off.
I wrote to support:
"could you please explain why was my robot inactive? who switched it off? and why?
I switched it back a minute ago.
To be honest about this I DO NOT LIKE IT!
What are you following with this? :-("
Anna Pavlova's reply:
Hi
Your robot is on and working correctly
This is example of email conversation I was mentioning in my experience few posts above.
I really don't know what's wrong with support, is it hard to answer a simple question?
Eurobitcoin: What is your role in this business? What would you do in my position? How can I get my lost profits back? I didn't pay for reading bullshit all the time. It's not funny any more.
has your bot been working at all today? Mine has just been sitting there. Wont even update my balance