I did a withdraw on Monday of this week, 1 December 2013, and I still didn't received the amount on my Bank account (SEPA wire transfer)
Yesterday I sent a message to the customer service asking the number of the wire transfer transaction but I still didn't received any answer.
The withdraw on the website is registered as completed 5 days ago.
Did someone had experience about withdrawal with this website ?
How long it takes usually ?
SEPA withdrawals usually process in about 2 days. But in some cases sending or receivers bank may delay the transfer of unknown reasons, causing it to take up to 4 days. It is difficult to assist you individually without more details, please allow our support team to assist you (though I suspect you by now have already received the payment and assistance from support

).