In my case, I didn't receive any email, but connecting this morning, I got a message explaining that my account was frozen and that I needed to verify.
In the past monthes, I had tried to verify many times with different accounts. It had never worked. With my laptop's webcam the image was considered to blurry, and at this time the webcam was the only option. I bought a new webcam, but the image was mirrored by Poloniex (the image was not mirorred in other softwares)
Finally, I got a button for uploading photos instead. But it failed to upload, and then I didn't get the uploading button. Etc, etc.
But this morning, it worked quickly. The first time, nothing was indicated on my profile. So I dit it again. And now it is indicated as verified, with a limit of USD 25 000
But is it still indicated as frozen and I can do nothing.
Do you think that I just need to wait, or that a bug happened ?
Or the verified status means in fact that is is still pending for verification ?
It would be great if other people that got the frozen account message, and made the verification after that could share their experiences.