2018-04-28 04:20:39 TIPS 399900000.00000000 0.01000000 ERxe4rXQH8a3kuLC2KtKn3VeinPQ8jnpKM
TXID is not currently available please check receiving address on a block explorer Completed
publick address: ERxe4rXQH8a3kuLC2KtKn3VeinPQ8jnpKM .
Thanks for your concern！
One month have past。
The coinexchange just reply me they will reprocessed my withdrawal 20 days ago they do nothing throughout。
Reprocessing my withdrawal is so easy a thing but they don't want to do it.
I just sent you 42 TIPS as a test to see if your address is working.
What exactly are Coinexchange saying? Did they say that they processed your withdrawal a second time already, or did they say that they are going to reprocess at some point? Did they tell you the date/time they reprocessed?
Perhaps you should raise a new ticket - I have found Coinexchange to very helpful and professional, I think there is a crossed wire going one somewhere.
Please keep us posted!
Update: My 42 TIPS deposit confirmed about a minute later, TXID: 0d6a8e9f8c471628b2fba24278e217bd381216e718692fc934b2e316e864f6bcThanks。
I have receive your coins。
2018-05-26 11:19:05 42 TIPS 0d6a8e9f8c471628b2fba24278e217bd381216e718692fc934b2e316e864f6bc 529/500 已完成
I have raised some new tickets these days。
But once I raise a new one，the coinexchange just close it and do nothing.
Ah!! OK there is a way to get this fixed I think. Basically the CE help ticket system has some automatic rules that process new tickets. So new tickets that meet certain rules are closed and a message is sent by the system with standard words. It's because they get a lot of help tickets about certain things and so it's difficult to answer them all.
Your problem is different than normal however, so what you need to do is play around with the ticket values until you create a ticket that is NOT closed automatically. You might need to create a lot of tickets, but eventually one will stay open, and eventually that ticket will get read by a human!!
To save yourself some time, write your problem description in a text editor and save it. Then, each time you create a new ticket, you just cut/paste from the problem file! It might also help to add a few more things. I would consider attached some files that show:
- The block explorer screen shot of your address - which shows the missing transaction
- Any error messages from CE that you might have saved to a screen shot
- Any screen shots of your desktop wallet deposit page
To save yourself even more trouble, only attach any extra files AFTER your ticket has sucessfully been created and left open!
Good luck!