Since you have blocked me on Skype I will post it here.
If it will help your understanding, there is a lot of arguing going on over the high cost of moving this ERC20 token around. No one can seem to explain why the amount of gas used keeps creeping up. You are correct when you say it's not normal. It appears in part to be due to the complexity of the DIG token smart contract vs other tokens. That's why it's being called a "gas hog". It really is. There's not much we can do about it right now other than to grin and bear it, and pay for the enormous amount of gas. We all hate it but most of us have come to accept it.
Please, just raise the withdrawal fee to pay for gas and let's be done with this. Look at Livecoin for guidance as for how much the fee should be. At this very moment it's already up to 356 DIG. If you charged 400 DIG and put it all toward gas just to be sure, at this point I don't think anyone would question it. Any unused gas comes back to you and you pocket the change.
That seems to me like a pretty good deal for you.