Due to numerous fails in DIG withdrawals we had to remove DIG from exchange. DIG owners were informed about this issues may, 12 and by now did not provide working solution. We will keep token settings in your "LEDGER" page ready for withdrawals in case DIG owner fix this problem. If it will not be fixed during 3 months we will have to remove DIG completely without any technical possibility for withdrawals.
The problem is that though the DIG ERC20 smart contract has flaws, the
smart contract code CANNOT be changed/updated in any way, unless it has been designed for upgrading, which the Dignity contract has not. The contract code is publicly readable at
https://etherscan.io/address/0x093e5c256ff8b32c7f1377f4c20e331674c77f00#code.
This means that technically C-CEX is the only entity that can make the the DIG withdrawals work on C-CEX, DIG owners have no way to fix it for C-CEX, except by telling you to raise the gas limit.
Livecoin managed this problem by raising withdrawal fees accordingly, why can't you do the same?Currently, raising the gas limit to 3 000 000 (or 2 500 000) would guarantee a successful DIG withdraw transaction, while anything less than 2 000 000 gas limit will guarantee a failed transaction. For now gas would cost 20-25 USD, though the price is going to increase over time.
I've also heard a rumor that C-CEX has no developers left on their staff, which explains why so many wallets are in maintenance.
Is that true, and is it the reason why you cannot change the ERC20 gas limit settings for Dignity?