Hi,

In almost all circonstances, we don't provide support for external user. If your friend got any trouble, he need to ask by himself.

For your question, the payment is showed as "PENDING" ... Its need something more to say?
and all of the confusing comes from this and that's probably didnt help anyone in this issue :

- You talk about blockchain for a pending withdrawal and it's a nonsense.
- MOD can't easily check user's account without talking to them directly.

PIVX are in maintenance actually, so it's not available and all payment/deposit made are pending and will be done soon.

Anyway, end of story I guess. Have fun !