Update - they finally replied to the ticket, and said they will process the withdrawal soon. I don't think that these people are running off with our money, but they are having some serious communication issues.
If/When I get the wire, I'll post here.
Update again - guys, I finally received the wire. I wanted to be fair to bitstamp and not just leave any uncertainty hanging in the air. Although I had somewhat panicked at first, things worked out in the end.
Good luck to all