Bought a x3 early Dec before the price hike. Wait 3 days for the payment address, nothing happen. Open a ticket and got reply immediately with BTC address. Transfer the BTC, took another 3 days and a ticket before my order status changed to "Processed".
Moral of the story? Open a ticket

have opened tickets twice and no replies, maybe have to open yet another.
Again, no wonder they have so many tickets and can't keep up.
I suppose have to open a ticket a day to keep on top of the list for them to notice
BTW, I can't see what's the difficulty in hiring support. Again this is BS from BAS.
), the 27xxth order was paid 2 days ago; perhaps the difference will show you how long your order might be processed.