It recently took me 11 days to get a response from their support. On the plus side, once they got back to me they were more than helpful and sorted my request with no issues.
It seems to me like they desperately need to hire more support staff. Their biggest problem has always been communication - literally all they would have to do to reassure the vast majority of people is have enough staff to answer support tickets within a few hours and send out weekly updates on issues like withdrawal times etc.
Oh, and when they do issue updates, they need to send it by email to every customer, not just post it on the website / fucking facebook page for people to check every day.
It seems to me like they desperately need to hire more support staff. Their biggest problem has always been communication - literally all they would have to do to reassure the vast majority of people is have enough staff to answer support tickets within a few hours and send out weekly updates on issues like withdrawal times etc.
Oh, and when they do issue updates, they need to send it by email to every customer, not just post it on the website / fucking facebook page for people to check every day.
You're right on all accounts. They are activley expanding their support teams (They currently have 20 people working full time on AML verifications).
You might have noticed that their last update was via email to all customers so I think our voice has been heard on that one.
Del