As it looks like I am not the only one trying to get in touch with Bter.com Support,

I was hoping that people who have sent an e-mail to support@bter.com share the date of the request and the time it took for the issue to be resolved..... or maybe not resolved

So that we, who just had an issue with the Exchange, could know how much time it can take before we hear about it

thank you all!

 ( I should of bought my nexus 7 instead of loosing theses coins... :_( )