Please share user details and transaction details if any such issue had happened we will resolve as no such issue registered with us you or your friends can get in touch with admins on our discord for this with complete details as we guarantee no loss on escodex due to our system everything on block hain can be traced. Get in touch with us for any assistance to get it resolved. Please find below link for Escodex Help.
https://discord.gg/We3aXYwmy friend just lose his money sending money out of escrow exchange. this project not legit enough to put our hard earn cash in