After two days finally btc-e.support is on-line @ Skype with a reply message.
btc-e.support @ Thailand asks for your email password why on earth do you need my email password? Give me one reason??
This is definitely a scam help-desk!

They ask 10 times to provide information... no proper English sentence at all... seems that they don't understand any reply.

But... I got some reply on my last ticket, it says that my documents were accepted but I need to wait another 5 days so the financial department can verify the documents.
are you kidding me? another 5 days?

Well at least their costumer service seems alive again... I'll keep this updated!