Comments regarding minimum orders and customer service. I am not affiliated with Black Arrow but I do own a business so I know a thing or two.

1.) The minimum order of 10 for the X1 is because they are now using a US reseller to handle the smaller orders. This is because it is a heck of a lot easier for them (The manufacturer) to ship in bulk rather then try to package each individual order.

2.) Regarding customer service: May of this questions have been answered by BA countless times and the repeat questions indeed do slow down customer service. Additionally people complain that they dont get responses to their questions but in many cases they are asking via an obscure message board thread. I assure you that any business has a hard time following all the possible ways people try to get in touch with them. These forums are NOT an official way to communicate with companines in general so dont get bent out of shape if you dont get a "reply."  Also thinks like Skype while nice are they are not efficient for dealing with the volume of questions the likes of which BA is getting.

3.) It is harsh but businesses are more focused on their actual customers first and not the general public. Thus replies to people that have already ordered will occur first and the rest as there is time.

In the end to help everyone out you may want to do some digging first before asking a questions because when you have multiple BA topics with some having over 40 pages of information the odds are that your question has been asked and answered multiple times. If it has not consider opening an official "support" request on the BA site and be patient for them to replay.

I have already paid for my BA equipment and I can tell you that they were very responsive to my questions and replied in an appropriate time frame.