I'm no expert, but barring some MAJOR announcement/partnership their current course of action seems to be underwhelming and will probably cause the coin to continue to slide. Which affects interest, which affects price, which affects interest some more.. not a nice cycle to be caught up in.
That fella you're talking to is one of the three core developers who created NEM.
Like he said, get on
https://forum.nem.io and tell them what you think. Presumably you have some ideas about how to improve things. If you were at the helm what would you do differently? These days they're far more inclined to listen than before.