One thing everyone here needs to consider is that yes, you see more negative posts here regarding support however 90% of the support requests that I take care of in a timely manner are never displayed here. Its pretty common for people to run to post when something is considered negative to them but once theyve been taken care of they completely forget about the request.
As support, this is very frustrating as I know just how many support requests I handle successfully yet the perception on here is that we just dont care, when this is HARDLY the case. One thing I do have to say is that if we really werent handling any support requests in a timely manner, there would be no way that wed still be in business 4 years after opening...Ive stated multiple times on this thread for players to PM me on here if they needed help, yet Ive not received a single PM since I posted such things. This shows just how important these requests are to the players complaining on here....figured Id let everyone know our side of the story, or rather supports side.
Once again, if anyone has ANY need for support, please PM me here with DETAILS which I need in order to help you. Just writing my money never showed up WILL NOT help me help you...send me your TX ID, address, SD username, and anything else that I could use to expedited the process. Id say 90% of the support requests that take longer than expected are not due to supports side, but bc the player does not send over the details needed to handle their request on time. Doing so will significantly help me take care of the request, so please think for a few seconds and gather some info before PMing me with your support request.