Hi Matt,

what about pending orders?  is BAS going to honor the pending orders that have tickets dating over 7 days ago? 
It's not fault of customer if you don't have man power to reply to tickets or emails.  Is it?

What if shipments are delayed some lengthy time, will BAS give refund to whom wanted it? 
I don't mean 1, 2 or 3 weeks delayed, but what if they were 1, 2 or 3 months delayed, would BAS be prepared to refund customers?

OK, these are simple questions lets see if they get answered or ignored.