Ive been wondering about these guys since it seems the free 60BTC debacle, thanks for posting this. Ill take a long hard look before sending coins to them. What alternatives do you guys suggest for alt coins, besides BTC-e of course.
Sadly none

bter is the next best for alts.
Cryptsy when it worked was the best exchange by far, i mean it had everything. Now they are a nightmare, and seem to have no idea how to fix the issue, it can't be the case of a lack of servers even they could have got those in place by now, i think their script just can not handle any volume no matter how many servers you try to spread it on.
The people are trustworthy but just not technically up to the task i guess. That is sad because it has been great for alts but is now actually turning out to be a bad move to only have 1 good alt exchange.
it's def not servers or network hardware you can get those pretty quickly few days max, maybe a week if your order is large
Unless they don't want to spend money on new infrastructure.