Recently, we started to receive claims because of the long-time credit of funds transferred by SEPA / WireTransfer. The main problem is that some of our clients have a negligent attitude to the control of the field Details of Payment. As the result it takes an additional time to find your money. Please, make sure, that the information Details of Payment is always present in the document of transfer, do not shorten it, don not use your account username.
Well don't ask for such a long payment reference then! You can't fit ~34 characters into the reference box on most online wire forms, hence why people are using their usernames instead.
It's been 6 weeks since I sent you £1500 and I have still not had it credited to my account nor have you bothered to reply to my support tickets.