To everyone having any problem with BTC-E support:

I had problems with solving my support tickets for almost a month, I almost lost faith in ever seeing my money again, but someone here told me to contact them on their russian topic here on bitcointalk. I have posted there in russian using google translator and in few hours my ticket was solved.
Definetly don't use skype to solve support tickets, since u are risking compromising your account. I wish you all best luck.

The topic can be found here: https://bitcointalk.org/index.php?topic=29698.1580