Exceeding that advertised minimum by a whopping 100+ GH (25%) is highly relevant to their ROI, regardless of difficulty.
BS and you know it.
That doesn't make any lick of sense.
If I sell you equipment that makes bitcoins using 500GH/s and offer to ship it (per our plan) in October if you pay a very high premium. Then fail to send it within that time frame....
What you get is a machine that produces less product (bitcoins) as the days roll forward. Every 11 days, the machine losses a percentage of it's productive capacity.
If in the time from October till December the machine lost -90% of it's productive capacity....then a representative being "happy" to announce a +25% increase in efficiency makes no literal sense.
Why would someone be happy about a meager increase in efficiency if by the time it ships it will be completely negated by rising difficulty when it gets into it's customers hands? The machine might not even pay itself off due to decreasing efficiency at producing bitcoins.
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Why is this lost on the HashFast Representative?
Do you guys understand why your customers are so upset?
Do you require a flow chart to make it all come into focus?